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Adam Priorities
February 27th, 2007 03:51 PM
February 27, 2007 Priorities


With limited resources to accomplish goals and objectives, there will always be priorities.

Different levels of managers have their differing priorities.

Different retail outlets will have different priorities.

And, different associate position titles and compensation incentives will generate still more "different" priorities.

Although everything finally comes to a head, on Customer Satisfaction, there are many different roads there.

Some of the roads include;

accurate signage, timely signage, removal of old signage, everything labeled, adequate stock on the floor, a clean floor, an ordered/properly arranged floor display, things being secured properly, seasonal items at the ready, clean floor, clean restrooms, clean warehouse, trash room secured, high-value items dispositioned in a timely fashion, trash picked up on time, service orders moving freely, answering the phone within THREE rings, Customer pickup within FIVE minutes, 72 hour disposition turn around time, 100 percent ratchet rebuild availability, 100 percent on Customer Satisfaction Surveys...

As you may have figured, EVERYTHING can not be done at once.

So, each manager sets priorities for their staff.

Each Manager On Duty interprets the priorities set.

Individual area managers reinterprets the MOD's interpretation.

In the end, the associates just DANCE...
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