Search 
Home > Craftsman Clubs > BBS > Woodworking Tips > Triage
Woodworking Tips
Moderated by root		 Post Reply | Post New Message
Login | Join Craftsman Club | Return to Thread List
Not Logged in.
View: Flat [Tree] | Font: [Small] Large
Author Subject/Content
Adam Triage
February 15th, 2006 12:06 PM
February 15, 2006 Triage


Anyone that has ever watched the TV Korean War Mobile Army Support Hospital show or MASH has probably seen the initial Triage process that goes on sorting wounded soldiers.

That is what store PMTs do, pretty much 5 days a week.

A computer-aided Sears "disposition" assistant on a PDA (or Sears "SNC" - pronounced snick) tells you from the get-go what the corporate policy is toward that piece of merchandise.

Some go DIRECTLY back to the vendor with no save attempts, with a possibility of up to full store credit.

Others have a choice of Sell Me if you can or going back to the vendor (Blue labels).

PMTs can order parts for the Sell Me candidates with Sears Retail's and Sears Service's blessing - Parts on Order.

Some that are authorized to have either in-store or remote in-shop service orders prepared for them, sit in the PMT hallways patiently waiting for evaluation and repair or are sent directly to one of several different repair facilities in the country for evaluation and repair.

And then, there are the unfortunate, if not re-sellable - DESTROY units. Those are huddled in the warehouse waiting for a scheduled pickup. They'll never see the store floor or a Customer.

At best, parts will have been salvaged from them.

Need an appliance knob?

A store floor "Sell Me" can either be a quick trip from the store warehouse to the PMT Triage area, to the retail floor or it could have been "in-service" for over a week.

One reason I probably seem to "push" Protection Agreements on this board is I see the quality and speed with which Sears Service Technicians work. They too, are under tremendous pressure to perform. They almost always fix or help me disposition a repair item in under twenty minutes!

For fix-it people like Joe, you‛re probably equal to the task.

But, for the increasing numbers of non-fix-it people, these Technicians are fast and experienced. They involve very little disruption of busy people‛s schedules, and get the labor saving appliances, we all so dearly love, going again "quick-fast".

The Sell Me's get personal attention, in a way that the brand new merchandise can not (being surrounded by cardboard and packaging material).

My feelings may be a bit influenced, by virtue of being intimately involved with the whole process.

But, I love... Sell Me's.

Not everything that "could" be saved, is saved.

Unlike MASH's human beings, merchandise has an Economic Cost of Repair that must always be considered.

And with increased job responsibilities, combined with fewer people to handle the load, disposition is frequently done at a "dead-run" speed.

I am very proud of what my store has to offer as Sell Me's and always strive to not have bloated hallways full of returned material "in-process".
Up one level
View: Flat [Tree] | Font: [Small] Large
  Post Reply | Post New Message