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| Jack |  Ratchet RebuildKit and CC Sale ItemsFebruary 6th, 2006 10:30 PM Hi Joe, It looks like we travel in the same circles. I also had many dealings with the prior manager, Mike, who was from the "old school-the customer is always right." He was a real gentleman and an excellent representative for Sears. Satisfied customers were always returning and buying more products, largely due to Mike's product knowledge and friendly style in dealing with customers about their problems with items purchased. It seems like the S.I. store has been short on stock lately, whether it's paint, tools, boots, etc. I hope this is not an ongoing trend. If it takes three visits before your desired item is in stock, it is down right disappointing! Again, thanks to the feedback received regarding my two 1/2 inch drive ratchets and a PMT with some great business acumen, I was really happy to know I can keep my old tools. I enjoy using them! Take care and I'll see you at the tool counter at Sears! |
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