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| Joe |  We shop a the same storeFebruary 6th, 2006 09:11 PM This poster shops at the same Sears as I do..... The previous manager at this store was very customer oriented. I wouldn't even have to ask for an adjustment on a sale I missed, he would simply give it to me. He was very fair in dealing with me and said to me, "I know you buy a lot of stuff here and are very loyal to Sears Craftsman, so I try my best to make you happy". I had written to Sears complimenting this person many times, excellent manager. I understand there was a less than amicable parting of ways between he and Sears. Our new manager is pretty helpful as well, and we also have a lady manager (I think) who seems customer focused and easy to deal with. I hope so, I have a lot invested in Sears over the years. I have yet to meet Ronnie, I will have to go upstairs and talk to him...seems a little hard to get a hold of, but then again, we know from Adam's stories here they are quite busy men and women. It's nice to see that a Craftsman classic has been saved and is ready for another 40+ years of service! |
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