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Jack Ratchet Rebuild Kit and CC Sale Items
February 1st, 2006 04:20 PM
Hi Guys,
Great News!I stopped at the Sears store and furnished the PMT with the Kit # information (exact kit numbers) which you were kind enough to provide me with. He went into the back of the store and came out with kit 43447.I looked like a man who had just won the lottery. I really love my old ratchet and did not want to part with it. Now, I won't have to. Again, special thanks to all you guys for your feedback, which enabled me to obtain the correct replacement part!!! That was the good news.

On the not-so-good-news side, I then went down to the tool area to purchase some of the CC sale items. Unfortunately, the items were not in stock. So, I obtained a wallet full of rain checks for these items. This seems to happen a lot lately. I wish that Sears could maintain a larger supply of items when sales are scheduled.

P.S. Special thanks to Ronnie, the PMT, for his effort. He is a gentleman!





Joe We shop a the same store
February 6th, 2006 09:11 PM
This poster shops at the same Sears as I do.....

The previous manager at this store was very customer oriented. I wouldn't even have to ask for an adjustment on a sale I missed, he would simply give it to me. He was very fair in dealing with me and said to me, "I know you buy a lot of stuff here and are very loyal to Sears Craftsman, so I try my best to make you happy".

I had written to Sears complimenting this person many times, excellent manager. I understand there was a less than amicable parting of ways between he and Sears.

Our new manager is pretty helpful as well, and we also have a lady manager (I think) who seems customer focused and easy to deal with. I hope so, I have a lot invested in Sears over the years.

I have yet to meet Ronnie, I will have to go upstairs and talk to him...seems a little hard to get a hold of, but then again, we know from Adam's stories here they are quite busy men and women.

It's nice to see that a Craftsman classic has been saved and is ready for another 40+ years of service!
Jack Ratchet RebuildKit and CC Sale Items
February 6th, 2006 10:30 PM
Hi Joe,

It looks like we travel in the same circles. I also had many dealings with the prior manager, Mike, who was from the "old school-the customer is always right." He was a real gentleman and an excellent representative for Sears. Satisfied customers were always returning and buying more products, largely due to Mike's product knowledge and friendly style in dealing with customers about their problems with items purchased.

It seems like the S.I. store has been short on stock lately, whether it's paint, tools, boots, etc. I hope this is not an ongoing trend. If it takes three visits before your desired item is in stock, it is down right disappointing!

Again, thanks to the feedback received regarding my two 1/2 inch drive ratchets and a PMT with some great business acumen, I was really happy to know I can keep my old tools. I enjoy using them!

Take care and I'll see you at the tool counter at Sears!
Joe Sears
February 7th, 2006 12:28 PM
Yup, Mike was great. I remember I wanted a two drawer middle toolchest on sale. Mike didn't have it, but offered the three drawer unit (65120) for the same price, plus a discount.

I think I paid $60 a chest, I got three of them that day. I believe they were $120 each at one point. WOW.

I had to return one as it was damaged out of the box and the drawer jammed a bit. I almost thought about buying it back discounted......

I never had a problem with dealing with Mike after he saw my side a few times with corporate Sears. I always took the time to compliment him with Sears. A couple of times, I showed him the e-mail from Sears acknowledging my reply.

He said to me, "I'm just doing my job......"

I'd like to buy up some of those returns that they get. I'd bet I can get some of them going with little effort...
Randal returns and sometimes you can
February 8th, 2006 12:59 AM
A former neighbor of my brother in law, worked on mowers on the side (bought a 1960 Snapper Forrest Gump style rider for my father from him). He went to Sears for something one day, and saw a rider out there for a dirt cheap price. There service people said it has xyz problem and they couldn't figure it out. He bought it, then when they were going in to get the paperwork for it, he fixed it. They found out the paperwork was missing and dropped it some more (he was holding back a grin this whole time, as he knew they had just been to close to the problem). After paying, and his ride with the trailer showing up, they offered to help push it onto the trailer, he said, no need, and started and drove it on. Their faces hit the floor, and they asked what he did. He said, you need to figure that out yourselves, as I don't want to kill my deals.

I have another friend who goes in the hospital tommorrow, he gets all the problem mowers from the local building centers, fixes them and basically has a mower rental service. $50 gets you an $120 mower that works all year, you take it back after the season is over, he goes over them and back out the door they go. Over the years, he has got many a kid's mowing business going.

The deals are out there, it just takes time and luck to find them.
Joe Curbside McGyver
February 8th, 2006 02:14 PM
Yup. I didn't have half the yard equipment I had three years ago before finding half of it at the curb.

I am lucky enough to live in an area where this stuff kinda shows up at the curb. I've found some "gold" where my eyes have really lit up...some sort of rush. LOL
Adam One week
February 8th, 2006 05:11 PM
If you show up at the store, or call, about one week after most sales, that is when the bulge in supplied inventory tends to show up lately.

Rain checks are great. But, they are completely manual. The people who show or call first, get the first wave of rain checked item stock.
Adam Triage
February 15th, 2006 12:06 PM
February 15, 2006 Triage


Anyone that has ever watched the TV Korean War Mobile Army Support Hospital show or MASH has probably seen the initial Triage process that goes on sorting wounded soldiers.

That is what store PMTs do, pretty much 5 days a week.

A computer-aided Sears "disposition" assistant on a PDA (or Sears "SNC" - pronounced snick) tells you from the get-go what the corporate policy is toward that piece of merchandise.

Some go DIRECTLY back to the vendor with no save attempts, with a possibility of up to full store credit.

Others have a choice of Sell Me if you can or going back to the vendor (Blue labels).

PMTs can order parts for the Sell Me candidates with Sears Retail's and Sears Service's blessing - Parts on Order.

Some that are authorized to have either in-store or remote in-shop service orders prepared for them, sit in the PMT hallways patiently waiting for evaluation and repair or are sent directly to one of several different repair facilities in the country for evaluation and repair.

And then, there are the unfortunate, if not re-sellable - DESTROY units. Those are huddled in the warehouse waiting for a scheduled pickup. They'll never see the store floor or a Customer.

At best, parts will have been salvaged from them.

Need an appliance knob?

A store floor "Sell Me" can either be a quick trip from the store warehouse to the PMT Triage area, to the retail floor or it could have been "in-service" for over a week.

One reason I probably seem to "push" Protection Agreements on this board is I see the quality and speed with which Sears Service Technicians work. They too, are under tremendous pressure to perform. They almost always fix or help me disposition a repair item in under twenty minutes!

For fix-it people like Joe, you‛re probably equal to the task.

But, for the increasing numbers of non-fix-it people, these Technicians are fast and experienced. They involve very little disruption of busy people‛s schedules, and get the labor saving appliances, we all so dearly love, going again "quick-fast".

The Sell Me's get personal attention, in a way that the brand new merchandise can not (being surrounded by cardboard and packaging material).

My feelings may be a bit influenced, by virtue of being intimately involved with the whole process.

But, I love... Sell Me's.

Not everything that "could" be saved, is saved.

Unlike MASH's human beings, merchandise has an Economic Cost of Repair that must always be considered.

And with increased job responsibilities, combined with fewer people to handle the load, disposition is frequently done at a "dead-run" speed.

I am very proud of what my store has to offer as Sell Me's and always strive to not have bloated hallways full of returned material "in-process".
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