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| Jack |  SocketsMay 16th, 2006 10:42 AM Hi Joe, I agree with evrything you said regarding the S.I.store. Both Mike and the other gentleman you mentioned were the glue that held that store together. One of my other observations on this store is they have an employee turnover problem, which translates into employees who do not know tools or the warranty guidelines. Here's an example of this problem. I went to Sears about a week ago for a replacement for my lawnmower. I wrote down the model # from the mower and brought it with me. The chap in the store looks at it and tells me he can't look up the blade number from the model #. He sent me to the parts department, which is outside the main store and has a separate entrance. They were able to furnish me with the part. It's hard to believe that Sears sells these items in the store but does not supply the employees with a model and parts book to simplify giving the customer the right part. Additionally, the store is open until 9:30 p.m., while the parts store is only open until 7 p.m. Over the years, I was spoiled buying Craftsman tools. Rarely did I ever have a problem with anything that had the Craftsman name on it. I ASSUMED that all was well when I purchased that socket set. Well, you know what happens when you ASSUME something. You make an ASS/out of U/and ME. Lessons Learned: Check all the tools you buy completely before putting them in your tool box for future use. |
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